Nintendo Responds to Smash Bros. Disc Issues
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Nintendo UK has responded to recent disc issues plaguing Smash Bros. Brawl owners.
In the forums there have been problems with discs not running on European machines - due to possible dust on lenses.
Are you having disc issues? Should Nintendo have taken better precautions to ensure Wii owners who have waited months are satisfied?
In the forums there have been problems with discs not running on European machines - due to possible dust on lenses.
If you have recently purchased Super Smash Bros. Brawl and are experiencing technical problems playing the game on your Wii, please read the following information to learn how this issue can be resolved.
Super Smash Bros. Brawl utilities a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialised cleaning equipment that can resolve this problem. Please do NOT attempt to clean the lens yourself, as you may damage the system.
If you are experiencing disc read errors, please contact consumer Support. They will provide information regarding sending your Wii to Nintendo to have the disc drive lens cleaned. There is no cost for the repair or shipping. (Please note: Returning the disc to the retail store will not solve the problem. We encourage users who are experiencing issues with playing Super Smash Bros. Brawl to utilise Nintendo’s repair service.)
Due to the nature of this particular issue, Wii owners should not lose any of their stored data, such as Virtual Console games and WiiWare software. In some rare cases you may have to re-download this software from the Wii Shop Channel, but there is no cost to doing so.
Super Smash Bros. Brawl utilities a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialised cleaning equipment that can resolve this problem. Please do NOT attempt to clean the lens yourself, as you may damage the system.
If you are experiencing disc read errors, please contact consumer Support. They will provide information regarding sending your Wii to Nintendo to have the disc drive lens cleaned. There is no cost for the repair or shipping. (Please note: Returning the disc to the retail store will not solve the problem. We encourage users who are experiencing issues with playing Super Smash Bros. Brawl to utilise Nintendo’s repair service.)
Due to the nature of this particular issue, Wii owners should not lose any of their stored data, such as Virtual Console games and WiiWare software. In some rare cases you may have to re-download this software from the Wii Shop Channel, but there is no cost to doing so.
Are you having disc issues? Should Nintendo have taken better precautions to ensure Wii owners who have waited months are satisfied?
More on Super Smash Bros. Brawl (Wii)

Developer: HAL/Nintendo
Publisher: Nintendo
Genre: Fighting
Players: 4
C3 Score
9
Reader
Score (569 Votes)
9
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CommentsPost a Comment
russraine Reply Quote #1

L11 Kooper Trooper
104
25
28.03.2006
noneShould Nintendo have taken better precautions to ensure Wii owners who have waited months are satisfied?
Well if the dust/dirt theory from Nintendo is true, I can't think what they could have done short of asking for everyone to send their Wii in for cleaning last month so that it would be ready in time for Brawl.
Well if the dust/dirt theory from Nintendo is true, I can't think what they could have done short of asking for everyone to send their Wii in for cleaning last month so that it would be ready in time for Brawl.
D_prOdigy Reply Quote #2

L18 Stalchild
176
14
23.03.2008
D_prOdigyIt was a significant manufacturing error on Nintendo's part when they were designing Wii. No proper lense should have difficulty reading dual-layered DVD discs. Why Nintendo assumed no Wii games would be released on such format is beyond me.
Topguy4 Reply Quote #3

L16 Guardian Dragon
159
24
10.03.2008
MANCHESTERI really dont care. Its not even an issue.
HazukiSan Reply Quote #4

L100 Eternal Master
7637
446
20.02.2004
John@C3Topguy4 said:
I really dont care. Its not even an issue.
I really dont care. Its not even an issue.
How can you possibly say it's not an issue? The fact the console has an inherent flaw that restricts certain discs being read (any decent lens should read dual layered DVD's, even if the lens is a bit dusty) shows up once again the cost cutting that happened in Wii production.
evilflame Reply Quote #5

L39 Zelda
595
23
09.02.2005
evilflameThen again nintendo were looking for a cheap, console for the consumers. So that it was the most affordable console around. Although, this flaw does ask certain questions of why they didn't think any game would need to go beyound a standard disk. They probably thought if any needed it they could just make a game a 2-disk set like in the gamecube era.

HazukiSan Reply Quote #6

L100 Eternal Master
7637
446
20.02.2004
John@C3evilflame said:
Then again nintendo were looking for a cheap, console for the consumers. So that it was the most affordable console around. Although, this flaw does ask certain questions of why they didn't think any game would need to go beyound a standard disk. They probably thought if any needed it they could just make a game a 2-disk set like in the gamecube era.
Then again nintendo were looking for a cheap, console for the consumers. So that it was the most affordable console around. Although, this flaw does ask certain questions of why they didn't think any game would need to go beyound a standard disk. They probably thought if any needed it they could just make a game a 2-disk set like in the gamecube era.
True, it reeks of a console built to a budget, a very very tight budget and yet it'll get no negative press for it.
Microsoft did the same and they had the red ring fiasco costing them billions. Sony went the other way and built with cost not an object, still get stick for too expensive a console. Nintendo built a cheap console, have problems and get away with it? No wonder the company is getting away with producing absolute rubbish for the console, it's formerly very picky fanbase is now accepting absolutely anything from them.
Modplan Man Reply Quote #7

L76 Ridley
Call me Ryan
2648
504
23.09.2006
noneUnless you have stuff to show this'll cost them billions or is on anywhere near the scale of RROD, then go ahead.
Will just have to wait and see how many it genuinely affects. It might be a small percentage, might not be. Anyone know how widespread it is across other forums?
People keep saying they need a reason to dust off their Wii - maybe this'll force them to get the hoover in it once in a while. Are there nozzle attachments that'll fit inside the disc slot?
Will just have to wait and see how many it genuinely affects. It might be a small percentage, might not be. Anyone know how widespread it is across other forums?
People keep saying they need a reason to dust off their Wii - maybe this'll force them to get the hoover in it once in a while. Are there nozzle attachments that'll fit inside the disc slot?
EdEN Reply Quote #8

L5 Octorock
46
21
24.08.2007
noneNever had a problem with SSBB loading on my console and it has been doing so for months.
I believe Nintendo is telling the truth about this and dirt CAN get into te disc since the Wii has a loading slot and not a tray. Just take better care of your console and clean your house regularly.
I believe Nintendo is telling the truth about this and dirt CAN get into te disc since the Wii has a loading slot and not a tray. Just take better care of your console and clean your house regularly.
SuperLink Reply Quote #9

C3 Mod
14424
762
19.01.2005
Link / SuperLink9I think it's Nintendo's way of saying smoking is bad for you :3
~League of Kings - King - "The One"~ | May the League of Kings always reign supreme!
C3 SHENMUE III DECADE | 18.06.2009
YouTube Profile: Super Slick Bros are GO! + Super Smash Bros YouTube Group
~Brawl Friend Code: 4081-6946-5924~
BUY OKAMI
~League of Kings - King - "The One"~ | May the League of Kings always reign supreme!
C3 SHENMUE III DECADE | 18.06.2009
YouTube Profile: Super Slick Bros are GO! + Super Smash Bros YouTube Group
~Brawl Friend Code: 4081-6946-5924~
BUY OKAMI
Sifu Avenger Reply Quote #10

L20 Orbinaut Commander
191
26
27.06.2008
StarFoxOf course. Dust are a very tiny particles, it can make technology unable to read the files. Dust is one of Technologies most weakness. Unless you have plastic that protects it anyway. " style='color: #8C1F1A'>
Sifu Avenger said:
Hey, as long as you know all my shadow attacks! (Laughing)
Hero Natliusx said: I once died, I also once was reborn to give all my souls to live. (Clenched his hands)
Hey, as long as you know all my shadow attacks! (Laughing)
Hero Natliusx said: I once died, I also once was reborn to give all my souls to live. (Clenched his hands)

Birdo Is A Tranny Reply Quote #11

L47 Hylian Soldier
841
55
17.07.2007
IanI'm thinking, that almost everyone will need to use this service eventually. Think about it, if it's not dusty now it'll have to be a year or six months down the road (unless you clean the inside of the wii somehow yourself). It's better to happen now than to happen the day you get animal crossing or pikmin 3.

shiptoncraig Reply Quote #13

L81 Giant Bowser
3172
163
22.10.2004
Craig S UKshows up once again the cost cutting that happened in Wii production.
Once again? Are we talking GPU meltdown due to WC24?
True, it reeks of a console built to a budget, a very very tight budget and yet it'll get no negative press for it.
Not on the scale of the 360's mountainous errors though, not by a long shot. In any case, browse about and you'll see people ridiculing this "excuse". The ridicule just isn't to 360 standard and deservedly so.
it's formerly very picky fanbase is now accepting absolutely anything from them.
Look around and you'll see that Nintendo's former fanbase, i.e. some of us, are not happy with the rubbish that is being released on the Wii. It's the new fanbase who don't care.( Edited 28.06.2008 19:09 by shiptoncraig )
SuperLink Reply Quote #14

C3 Mod
14424
762
19.01.2005
Link / SuperLink9L said:
I don't smoke and I've still got this problem.
I don't smoke and I've still got this problem.
Yeah it's also just bad luck in a lot of cases.
~League of Kings - King - "The One"~ | May the League of Kings always reign supreme!
C3 SHENMUE III DECADE | 18.06.2009
YouTube Profile: Super Slick Bros are GO! + Super Smash Bros YouTube Group
~Brawl Friend Code: 4081-6946-5924~
BUY OKAMI
Echoes221 Reply Quote #15

L48 Kremlin Guard
875
87
06.04.2005
echoesMy wii is fine, though ive only had it since september.
Ive had no problems, the only one was GH3 where it failed to read the disk or boot it up properly but thats been sorted out by the new remastered disks.
Ive had no problems, the only one was GH3 where it failed to read the disk or boot it up properly but thats been sorted out by the new remastered disks.
Some say time is like a river that runs fast and smooth, but i have seen the face of time, it is an ocean and a storm.


Stulaw Reply Quote #16

L45 Lightning Ninja
778
58
11.05.2006
STUI don't have the problem, and I've had my wii since lauch.
League of kings.
(K.L.A.D.)
Munitions Expert
Brawl friend code: 3480-4021-4212
(K.L.A.D.)
Munitions Expert
Brawl friend code: 3480-4021-4212
Sifu Avenger Reply Quote #17

L20 Orbinaut Commander
191
26
27.06.2008
StarFoxGeez, that is most horrific thing i ever seen. That is most stupid thing i ever saw too. Why didnt UK figured it out that eariler so they can prevent it from plaguing more damn SSBB? This is piece of shit SSBB, i hate SSBB now, lets punish UK

" style='color: #8C1F1A'>
Sifu Avenger said:
Hey, as long as you know all my shadow attacks! (Laughing)
Hero Natliusx said: I once died, I also once was reborn to give all my souls to live. (Clenched his hands)
Hey, as long as you know all my shadow attacks! (Laughing)
Hero Natliusx said: I once died, I also once was reborn to give all my souls to live. (Clenched his hands)

Flynnie Reply Quote #18

L72 Samus
2280
320
27.04.2005
FlynnieI'd like to say that i dont have the problem but after inserting some discs my Wii makes a very dodgy noise indeed. I dread to think what kinda noise it will make when Brawl goes in.
Just fix it the old Nintendo way and blow it.
Isnt there some kinda disc that you can insert to clean the lens? Man, shipping the thing off to Nintendo seems very inconvienient. The thing has only been out for 18 months or so and if these problems are evident then do we need to send it off every 18 months or so to get it cleaned to play Smash or other dual layered discs. Absoultely shockinG!
Just fix it the old Nintendo way and blow it.
Isnt there some kinda disc that you can insert to clean the lens? Man, shipping the thing off to Nintendo seems very inconvienient. The thing has only been out for 18 months or so and if these problems are evident then do we need to send it off every 18 months or so to get it cleaned to play Smash or other dual layered discs. Absoultely shockinG!
GinnyN Reply Quote #19

L1 New Born
5
2
28.04.2008
noneFor all Eurepean people:
This problem exists since the release of Smash in Japan. In America they had the some problem. It's not only the cigars, also live in heavy contaminated places will also affect.
The lens of the Wii is smaller than the usual one, for the size of the Wii itself, for that the lens it's a bit more sensible to dust. Here's in Chile, for example, the only ones with problems were a little group from Santiago, the most contaminated place in my country. I live in Valparaíso, the second most contaminated place in Chile, and I don't have any problems with reading the game. A normal lens anyway will stop reading stuff thanks to dust someday, and I had some problems with reading games (Kingdom Hearts II) from a PS2.
The lens of a Wii is different from a normal one not because it's cheaper, because it's smaller. While it's true it's their fault, they offer a good way for Smash owners to somewhat fix the problem, even in my country, where they just have an official distributor. And it's true, it's from a small percentage.
The only way for take better precautions is, somehow, change all the Wiis with this problem and right away clean it, but, how? You have no idea if the problem will exist without a Smash Copy and clean all the Wiis since launch to the moment they change the lens (They will do it, I'm sure) and that is pretty darn expensive. Appart, anyone will actually send the Wii in advance for prepare it for Brawl if they don't have any idea if they will have the trouble after all? Nintendo hates lose money. If they are actually offering a service like this one and free is because it's an actual minimal percentage.
@HazukiSan
Nintendo Fans are still picky, trust me. If in Japan they don't yell about this problem, this service will never exists in first place. They make it official even in places they don't have actual presence. That I call good service. And, appart, in Nintendo are humans, they can commit mistakes (It's not a Ring of Death after all)
This problem exists since the release of Smash in Japan. In America they had the some problem. It's not only the cigars, also live in heavy contaminated places will also affect.
The lens of the Wii is smaller than the usual one, for the size of the Wii itself, for that the lens it's a bit more sensible to dust. Here's in Chile, for example, the only ones with problems were a little group from Santiago, the most contaminated place in my country. I live in Valparaíso, the second most contaminated place in Chile, and I don't have any problems with reading the game. A normal lens anyway will stop reading stuff thanks to dust someday, and I had some problems with reading games (Kingdom Hearts II) from a PS2.
The lens of a Wii is different from a normal one not because it's cheaper, because it's smaller. While it's true it's their fault, they offer a good way for Smash owners to somewhat fix the problem, even in my country, where they just have an official distributor. And it's true, it's from a small percentage.
The only way for take better precautions is, somehow, change all the Wiis with this problem and right away clean it, but, how? You have no idea if the problem will exist without a Smash Copy and clean all the Wiis since launch to the moment they change the lens (They will do it, I'm sure) and that is pretty darn expensive. Appart, anyone will actually send the Wii in advance for prepare it for Brawl if they don't have any idea if they will have the trouble after all? Nintendo hates lose money. If they are actually offering a service like this one and free is because it's an actual minimal percentage.
@HazukiSan
Nintendo Fans are still picky, trust me. If in Japan they don't yell about this problem, this service will never exists in first place. They make it official even in places they don't have actual presence. That I call good service. And, appart, in Nintendo are humans, they can commit mistakes (It's not a Ring of Death after all)


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