A Wii Problem...

Yesterday I finally got around to buying/playing Mario Galaxy. However, when I first put the brand new disc into the Wii, and tried to start playing the game, I got this:

My Wii Said:
An error has occured. Please Eject the disc and switch the power off. Refer to the Manual for details.

There wasn't an error code or anything, just that. So I did what it said (except the manual part as I don't know where it is, and turned it back on. It played just fine, and so I was happy.

But then I started playing again this morning, and the same message appeared. I did what it says again, and it works. But is there actually a problem with the Wii?

Um this happened when i tried to play Endless Ocean the first time. Just turn off the console, insert anoher disk and make sure the disk loads then eject and put in the Galaxy disk, should work then, if not call the service hotline. Could just be a faulty disk

I think the problem may be related to a update you need to get in order to send your Stars Tally. Update your system via settings and see if that rectifies the issue, if not call the service hotline.

( Edited on 28.01.2008 15:44 by Linkyshinks )

Finding the manual might be handy.

that happens with me with wii sports, it is a problem with the disk, take it back or get ninty to do a swap for it.

Echoes221 said:
that happens with me with wii sports, it is a problem with the disk, take it back or get ninty to do a swap for it.

I have never had a problem of this kind with mine. It sounds like you should take your own advice.

Message just appeared again. I'll take it back tomorrow to get it changed and see if that fixes it. If not, I guess I'll call Nintendo

....Or just get a refund at wherever you got Galaxy. If it STILL doesn't work, then you will KNOW it's the Wii that's acting up makes it easier to fix!

Sorry to bump this up again, but it started happening again, pretty much every time I put a different disc in. It don't think it's a problem with the discs, as it is for each different disc.

The Wii is up to date and everything. It gets unplugged when not in use

I found the manual, and it doesn't really help that much. Called Nintendo, they weren't very helpful either. They wanted an error code, but there isn't one and so started telling me it couldn't be an error as there wasn't a code for it. Going to call again tomorrow and hopefully get someone more helpful

They wanted an error code, but there isn't one and so started telling me it couldn't be an error as there wasn't a code for it.

Customer service...got to love it...
If there's no error code, you MUST be imagining the whole thing.

I've been getting that message every blue moon since I first got mine. Putting in a Gamecube disc fixes it.

Just removing the disc and putting it back makes it work, but it's just annoying that whenever I want to change the game I have to reset the entire console and wait for it to load again

That sucks.

Did you tak to a real person when you called Nintendo? My DS acted up once and the computer service was BS. But, when a person came on to the line, things got resolved.

Try unpluging everything, the TV cables, the sensor bar, the wall plug, everything. Then just let it sit there for a couple of hours, then try playing it again. If it still doesn't work, you're up a creek.

X said:
Sorry to bump this up again, but it started happening again, pretty much every time I put a different disc in. It don\'t think it\'s a problem with the discs, as it is for each different disc.

The Wii is up to date and everything. It gets unplugged when not in use

I found the manual, and it doesn\'t really help that much. Called Nintendo, they weren\'t very helpful either. They wanted an error code, but there isn\'t one and so started telling me it couldn\'t be an error as there wasn\'t a code for it. Going to call again tomorrow and hopefully get someone more helpful

Why anyone would put up with a broken Wii is beyond my comprehension

If Nintendo gave me that BS on the phone I would demand to speak to the floor manager instantly, not cower and get off the phone I wont stand for any of that crap.

OK plain and simple, you should call the service center and explain all including the ill service they have provided, then send your Wii to get repaired, because it is BROKEN.

You should not have to go through crap like that to play any disc. If I had that problem I would have got it sorted straight away, before it got worse and could possibly damage the console further.

\"Hello, I would like to speak to a superior member of staff instantly, this due to the fact I have been afforded ill service from your technicians up to this point\" (do not budge in tone)

*gets floor manager*

\"Hello, I called yesterday concerning a issue I am having with my Wii -(state problem in full)- I was told by one of your supposed technicians that I could not have a \"error\" with my Wii as there was no \"error code\" to be found on screen!. (one that he could understand from his guidebook more like)

It is very likely that at this point that the guy at the other end will ask you to send your Wii in for repair. They do this when it\'s not a fault that cannot be rectified via a telephone call. Follow the packaging guidelines on the website, send it recorded delivery and attach a statement of what the problem is and also what you have been doing to work around it.

Copy all save data, and request to keep all VC games.

SIMPLE. If they were fully aware of your problem the last time around they would have suggested you send it in. Nobody wants to have to do that but the alternative is worse. If the problem you have persists it could be damaging components or disc mechanisms further to the point it does not work altogether.

( Edited 19.03.2008 13:02 by Linkyshinks )

LS takes no shit from customer service

You could just skip the phoning bit altogether, its fairly pointless anyway with the morons on the other end.
Just go here : http://www.nintendoservicecentre.co.uk/
Click fast track, and it\'ll guide you through, and send you a label to stick on your parcel for free postage. It\'s exactly the same as you\'d get by going through that phone call, but without all the hassel. (When it asks you what the problem is, it\'d be a good idea to mention that you want your VC games moving across). And remember to put your Miis on a wiimote and save data on an SD Card (if you can ¬_¬)

( Edited 19.03.2008 12:32 by Ikana )

LS: I would have done that, but to be quite honest I was pretty pissed with the guy and just hung up on him when he said he was gonna put me on hold again. That really pisses me off.

Ikana: Thanks